Support Services Team [SST]
The Support Services Team
(SST) is responsible for software and hardware testing, customer and fielded
equipment support, information assurance (IA) compliance, laboratory
configuration and management and product documentation.
The SST also matrixes staff to the
Engineering Services Team (EST) in support of Missile Defense Agency (MDA)
manpower surge periods when requested.
SST supports the Product Development Team
(PDT) in the Tactical Data Analysis and Connectivity System (TDACS)
production process by assisting in TDACS software installation, IA
scanning/patching, and Quality Assurance (QA) review of pre-delivery
The SST conducts TDACS
version and sub-version testing in the Headquarters unclassified and
classified test labs, as well as in the Virginia Beach site.
SST members provide inputs on testing
results to the TDACS Bug Tracker, for TDACS Configuration Control Board
SST also provides representation to the
SST is also responsible for the configuration and
maintenance of both the classified and unclassified laboratories at the
Headquarters site, as well as management and ATO compliance for the Marzen
Group Classified Automated Information System (AIS). SST is responsible for
the maintenance of the TDACS Operators Manual, Maintenance Manual, Formal
Training documentation and associated briefs and publications.
The SST provides support to
existing customers in the management of the Help Desk and IA Preparation
subscription products, as well as providing equipment Install and Checkout,
and Formal Training services.
SST manages the TDACS Help Desk
Customer Help requests are serialized and
Distance support is provided for TDACS
SST also supports Help Desk site visits.
SST is responsible for developing and testing TDACS OSA STIG compliance
settings, as well as the monthly scanning, patching, IA monthly product
assembly and documentation, testing and deployment. Colorado Springs
area/MDA customers is primary supported by SST with matrix support from EST
and potentially other elements.
SST also assists PDT field testing efforts